If you’re an iHerb China customer, please order at the iHerb Chinese website: cn.iherb.com?rcode=YAG250. To avoid delays, type your order in simplified Chinese characters, not English. If you have any questions, get email answers in Chinese by email: China@iherb.com
And if you’re a new customer, save 10%on your first order with Promo Code: YAG250
iHerb China Shipping Free
$4 (order $0-$39.99)
Free (order Free0+)
Maximum orders $80 and 7 lbs (3175 g).
Insurance and tracking included.
Door to door delivery 10-15 business days.
For 1st order, submit ID, passport, email address & iHerb order # at: 11185id.com
(Account name must match receiver’s name, and email address must match order.)
For protection, you may watermark ID with “Only for Personal Products Custom Clearance use.”
For more information on watermarks, see iHerb’s Chinese website.
Track shipment at: ems.com.cn
We recommend your order contains different products instead of multiple quantities of the same product. Do not use the same name and shipping address for more than 2 orders in the same day.
If your box arrives with products damaged or missing, accept the shipment. Then contact email@example.com immediately. Within 5 business days after delivery, file a damage/lost claim. Explain the damaged/lost products: Order #, tracking #, product name, product code, quantity, problem, 4+ photos, Poster’s Official Certificate (Post Office or EMS official Stamp needed), etc. If someone else signed for delivery, ask EMS/Post Office for the damage certificate.
iHerb will reship damaged or lost products only valued $20+. Products valued Free0 may be refunded. If only the product boxes are damaged, please do not file a damage claim since the products inside the boxes are not damaged.
Get iHerb China shipping for Free to ALL China provinces and cities including…
Municipality of Beijing
Nei Menggu Inner Mongolia
Xinjiang Uygur Autonomous Region
Xizang Tibet Autonomous Region
Baotou Inner Mongolia
Huhehaote Inner Mongolia
iHerb China Customs
China Customs or the shipping company may call to ask for your Social Security Number. If you have questions about prohibited or restricted products, contact customs.gov.cn or call 010-65194114.
iHerb is not responsible for products seized or delayed by China Customs. iHerb will not refund or credit products seized by Customs.
iHerb does not offer wholesale accounts.